The facility management service offers onsite qualified team to manage IT and applications under standardized support processes.
Customer at a glance
The company operates a network of eight leading hospitals in India designed to provide a quality and affordable experience for patients.
Existing IT infrastructure
- 5000+ Business users, 3000+ peripherals and state-of-the-art hospital management system
- 70+ high-end Blade servers and 200 TB storage area network
- 565+ network devices and 40 Mbps MPLS communication link
- 100 Mbps high speed Internet link
What we manage
- New hospital implementation – Design, plan, implement and operate from IT end
- Network and security – Design, configure and manage
- Server, storage and backup – Plan, setup, configure and maintain
- Hospital management system – Implementation, support and backup
- IT operations – Implementation and manage as per standard process and policies
The challenge
- Managing IT and applications at each site by qualified team
- Standardizing support process and procedure
- Handling hospital management system issues
- High business demand for a quick fix on financial transaction issues
- Absence of backup resource to cover any unexpected situation
- Meet and exceed on agreed SLAs
The solution
- Experienced support team for 24/7 support
- Dedicated Technical Project Manager and technical leads to handle the business critical issues
- Onsite bench resources
- Customized training within the support group
- Automated software process
- Ownership of applications
- Implemented standard operating procedure, polices and best practices to manage IT environment
