The managed services included technical support, troubleshooting, backup and patch management for overall IT infrastructure.
Customer at a glance
The company is a technology firm focused on application of virtual reality, simulation, mechatronics and 3D stereoscopic technologies for skills acquisition and enhancement, complex visualization, and product design.
Existing IT infrastructure
- 75+ employees using various development software like 3D Studio etc.
- Broadband link, network switches, WiFi
- Windows servers, desktops and notebooks
- NAS box
- Virtual machines
- Backup systems
- Outsourced mailing system
What we manage
- Troubleshooting, diagnosing malfunctions in hardware and software operations
- Provide regular technical support for desktops, notebooks, printers and peripherals
- Provide regular technical support for OS, mail support and basic network support/troubleshooting
- Backup and patch management
- Support for Microsoft Office products
- Troubleshooting LAN/VPN issues for clients
- Implement IT policies and procedures to execute day-to-day operations
- Implement and manage project based virtual servers
- Lab setup for software testing
- Notebook setup for travelling users
- Asset management and vendor management
