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Case Study

Project Management Services For IT Security Leader

The service contract offered end-to-end project management services for IT needs of the company offices across APAC and EMEA region Customer at a glance The company is the world’s largest dedicated security technology firm delivering proactive and proven solutions and services to secure systems and networks around the world. What we manage We provided end-to-end project management services in handling the IT infrastructure needs of new offices, relocation of existing offices, expansion and closure of offices in the APAC and EMEA region. Our Project Managers provided end-to-end project management following industry best practices such as PMI, while leveraging the latest tools like MS Office, MS Projects and MS Visio to deliver IT projects according to client’s needs and specifications. Budgeting and cost estimation Resource estimation, schedule and allocation Remote installation co-ordination Vendor management Requirement gathering and analysis Project and financial documentation Further, we ensured smooth delivery of projects in the six major customer focus areas: Audio visual – Ensure smooth planning, procurement and installation of AV equipment, Telepresence systems etc. Network – Ensure smooth planning, procurement and installation of network devices and circuits Voice – Ensure smooth planning, procurement and installation of voice servers and gateways, deployment of IP phones and circuits Security and surveillance – Ensure physical and logical security of the office premises. Deployment of cameras, access card readers, badges, security servers, alarm systems and intrusion prevention Facilities – Ensure the site is ready for IT infrastructure deployment i.e. cabling, rack capacity estimation and device power requirements analysis.

Case Study

Managed Services For An IT Firm

The managed services included technical support, troubleshooting, backup and patch management for overall IT infrastructure. Customer at a glance The company is a technology firm focused on application of virtual reality, simulation, mechatronics and 3D stereoscopic technologies for skills acquisition and enhancement, complex visualization, and product design. Existing IT infrastructure 75+ employees using various development software like 3D Studio etc. Broadband link, network switches, WiFi Windows servers, desktops and notebooks NAS box Virtual machines Backup systems Outsourced mailing system What we manage Troubleshooting, diagnosing malfunctions in hardware and software operations Provide regular technical support for desktops, notebooks, printers and peripherals Provide regular technical support for OS, mail support and basic network support/troubleshooting Backup and patch management Support for Microsoft Office products Troubleshooting LAN/VPN issues for clients Implement IT policies and procedures to execute day-to-day operations Implement and manage project based virtual servers Lab setup for software testing Notebook setup for travelling users Asset management and vendor management

Case Study

Facility Management For A Leading Chain of Hospitals

The facility management service offers onsite qualified team to manage IT and applications under standardized support processes. Customer at a glance The company operates a network of eight leading hospitals in India designed to provide a quality and affordable experience for patients. Existing IT infrastructure 5000+ Business users, 3000+ peripherals and state-of-the-art hospital management system 70+ high-end Blade servers and 200 TB storage area network 565+ network devices and 40 Mbps MPLS communication link 100 Mbps high speed Internet link What we manage New hospital implementation – Design, plan, implement and operate from IT end Network and security – Design, configure and manage Server, storage and backup – Plan, setup, configure and maintain Hospital management system – Implementation, support and backup IT operations – Implementation and manage as per standard process and policies The challenge Managing IT and applications at each site by qualified team Standardizing support process and procedure Handling hospital management system issues High business demand for a quick fix on financial transaction issues Absence of backup resource to cover any unexpected situation Meet and exceed on agreed SLAs The solution Experienced support team for 24/7 support Dedicated Technical Project Manager and technical leads to handle the business critical issues Onsite bench resources Customized training within the support group Automated software process Ownership of applications Implemented standard operating procedure, polices and best practices to manage IT environment

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