MindSquare

Healthcare

Client Details

This client operates a network of leading hospitals in India designed to provide a quality and affordable experience for patients. Their facilities are clean, comfortable and the design of client hospitals are focused on creating the most positive experience for patients with advance technology

IT Setup

11 Hospitals & 2 Clinics located across India, IMO & Nairobi. Plus 80 External TR Clients
5000 IT users, 1000+ peripherals and State of the art Hospital Management Systems
75+ high end Blade Servers and 40TB Storage Area Network
3000+ Laptops / Desktops
600+ Network Devices and 20 mbps MPLS communication link
10 mbps high speed internet link

What We Manage

New Hospital Implementation - Design, Plan, Implement and Operate from IT end
Network & Security - Design, Configure & Manage
Servers, Storage & Backup - Plan, Setup, Configure & Maintain
Hospital Management System - Implementation, Support & Backup
IT Operations - Implementation & Manage as per Standard Process & Policies

Challenges Faced by Customer

Solutions Provided by MindSquare


	Managing IT and application at each site by qualified team Standardizing support process and procedure Maximum users are non-Computer background Handling business critical Hospital Management Systems Issues High business demand for a quick fix on financial transactions issues Holding engineers for a long term in support projects Giving support to community hospitals during engineer short / long Vacation No ready backup resource to cover any unexpected situation Meeting and improving on agreed SLAs


	Experienced Support team Dedicated Technical Project Manager and technical leads to handle the business critical issues Experienced dedicated technical lead for implementation Customized training within the support group Automated software process Ownership of Applications Implemented Standard Operating Procedure, setup polices, best practices to manage IT environment 24 / 7 Support Onsite Bench Resources